Debt Collector

Introduction

We are looking for a reliable, self-motivated, and results-driven Debt Collector to join our growing company. Although recently established, we already have access to a large and active debtor database. We are looking for a dedicated individual with debt collection experience in a call centre environment, who is confident working independently and can take initiative without constant supervision.

As a Collections Agent, your main responsibility will be to recover outstanding debts from clients’ customers efficiently and professionally. This role plays a vital part in ensuring the financial success of both our clients and our organisation.

Duties & Responsibilities

• Plan and implement strategies to recover outstanding debts
• Make contact with debtors
• Negotiate payment plans and payoff deadlines
• Maintain professional communication and handle queries or complaints
• Build trust and rapport with debtors to encourage resolution
• Update debtor accounts and keep databases current
• Identify inefficiencies in the collection process and propose improvements
• Ensure compliance with South African debt collection legislation (e.g. DCA, NCA, POPIA)
• Assist with documentation and processes when legal action is required

Desired Experience & Qualification

• Minimum of 2 years’ experience in debt collection within a call centre environment
• Fluent in English (essential); additional language will be beneficial
• Proven ability to work towards targets and meet deadlines
• Strong understanding of South African debt collection regulations
• Proficient in Microsoft Office and database systems
• Experience with Swordfish is highly advantageous
• Matric (Grade 12) qualification is essential
• Strong negotiation, communication, and interpersonal skills
• Ability to work independently and take ownership of your performance

Package & Remuneration

• Basic Salary and Generous Commission
• Great company benefits
• 20 + Annual Leave days
• Dynamic and energetic work environment
• Great incentives