FNB (Private Segment)
Lead. Influence. Build a High-Performance Sales Team.
At FNB, we’re not just hiring a Sales Team Leader — we’re looking for someone who can build, coach and drive a high-performing insurance sales team in a fast-paced, customer-focused environment.
If you’ve built strong teams, driven performance, and understand how to balance sales growth, compliance, and client experience, this is where you step into a bigger role.
What You’ll Be Responsible For
You will take full ownership of a sales team within a call centre/contact centre environment, driving performance while ensuring strong governance and client outcomes.
- Lead, manage, and develop a sales team (call centre/telesales/insurance environment)
- Drive team performance, productivity, and profitability
- Grow and retain a customer base through inbound and outbound sales activity
- Implement and optimise sales processes, workflows, and efficiencies
- Analyse sales performance, reporting, and dashboards to improve results
- Manage client experience, complaint resolution, and service delivery
- Build a strong sales culture through coaching, mentoring, and training
- Ensure FAIS, FSCA, and compliance standards are consistently met
- Engage with stakeholders and high-value clients to support business growth
- Maintain risk management and governance controls
What Makes This Role Different
- You’re not just managing — you’re building a performance-driven sales culture
- Exposure to commercial insurance products and complex offerings
- Work in an environment that values innovation, data-driven decisions, and leadership
- Real opportunity to influence strategy and team performance at scale
Minimum Requirements
Grade 12
RE5 (Regulatory Examination 5)
FSCA / FAIS compliant
NQF Level 4 or 5 (recognised qualification)
Class of Business (COB) – Long Term & Short-Term Insurance (Personal Lines)
Product Exposure
Group Funeral
Group Gap Cover
Key Person Insurance
Primary Health Care Products
Business Credit Protection
Experience Required
Minimum 3 years’ experience as a Sales Team Leader / Call Centre Team Leader
Proven experience in insurance sales (commercial insurance/group funeral/gap cover/credit protection/health products)
Strong people management, coaching, and performance management experience
Experience managing sales teams in a target-driven environment
Ability to work with sales data, reporting, and performance metrics
Strong stakeholder engagement and client management skills
Key Skills That Will Make You Stand Out
Sales leadership and team development
Coaching, mentoring and performance management
Strong understanding of insurance products and FAIS requirements
Ability to drive team productivity and operational efficiency
High attention to compliance, governance, and risk
Confident communicator with the ability to engage at all levels
To apply for this job please visit www.pnet.co.za.