Sales Administrator

Introduction

The Sales Administrator provides administrative and operational support to the sales team, ensuring the accurate processing of sales orders, customer information, quotations, and related documentation. The role plays a key part in maintaining efficient sales processes and delivering excellent customer service.

Duties & Responsibilities

Sales Administration

Capture and process customer orders accurately and timeously.
Prepare and distribute quotations, sales reports, and customer documentation.
Maintain and update customer records and sales databases.
Assist the sales team with administrative tasks and customer follow-ups.
Ensure all sales documentation is filed and stored correctly.

Customer Service

Respond to customer enquiries professionally and efficiently.
Liaise with customers regarding orders, deliveries, and account-related matters.
Assist in resolving customer queries and escalating issues when necessary.
Build and maintain positive relationships with customers and internal stakeholders.
 
Order Processing & Coordination

Coordinate order processing from receipt through to delivery.
Work closely with logistics, finance, and operations teams to ensure smooth order fulfilment.
Monitor order status and communicate updates to customers and sales representatives.
Ensure all transactions comply with company policies and procedures.

Reporting & Data Management

Generate routine sales reports and assist with sales analysis.
Maintain accurate records of sales activities and customer interactions.
Support management with data collection and reporting requirements.
Assist with month-end administrative activities as required.
 
Systems & Compliance

Capture and maintain information on SAP and other internal systems.
Ensure data accuracy and integrity across all sales-related systems.
Adhere to company procedures, quality standards, and compliance requirements.

Desired Experience & Qualification

Qualifications

Grade 12 / Matric (required).
Relevant certificate, diploma, or qualification in Administration, Business Administration, Sales, or a related field will be advantageous.

Experience

1–2 years’ experience in an administrative, sales support, customer service, or similar role.
Entry-level SAP experience required.
Experience working with Microsoft Office (Excel, Word, Outlook, and PowerPoint).
Experience in order processing and customer service will be advantageous.

Knowledge & Skills

Basic understanding of sales administration processes.
Working knowledge of SAP.
Strong administrative and organisational skills.
Excellent attention to detail and accuracy.
Strong communication and interpersonal skills.
Ability to prioritise tasks and manage multiple deadlines.
Customer-focused approach.
Proficient computer literacy.
Package & Remuneration
R15,000 – R18,000 per month, dependent on qualifications, experience, and suitability for the role.