Website careerbox
Desired Experience & Qualification
6-12 months of experience in a customer service or call centre environment
Experience handling high volumes of inbound and/or outbound calls
Proven ability to resolve customer inquiries, complaints, and issues efficiently
Experience using CRM systems and call-handling software
Ability to meet performance targets such as call quality, resolution time, and customer satisfaction
Experience working in a fast-paced, target-driven environment
Matric or Grade 11
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
Basic computer skills and ability to navigate multiple systems
Ability to remain calm and professional under pressure
Strong interpersonal skills and a customer-focused attitude
Package & Remuneration
Guarenteed Basic Salary + Nightshift
Amazing Incentives
Awesome Growth Potential
Exposure to dealing with international customers
Access to on-site clinic and Salon
Access to on-site counselling
Funeral Benefit ( 100% company contribution)
To apply for this job please visit www.pnet.co.za.