Website careerbox
Duties & Responsibilities
Billing statement questions, adjustments due to service outages, changes to features/services,
Activation (device setup); including Sales & Service.
Troubleshooting service / device issues.
Customer issues relative to channel tiers,
Customer cancellation inquiries, adding / deleting promotions and features,
Contract inquiries and termination dates, account updates, cancel requests, promotion / plan clarification, equipment and features instructions, equipment troubleshooting, Protection Plan/ warranty questions, equipment changes and upgrades, completion of downtime form and offline services.
Desired Experience & Qualification
Matric
1 Year Customer Service Experience (Cross Industry Experience)
Previous sales experience is advantageous
Technical, Financial and Sales understanding and ability is required
Technical and Financial Tertiary education is advantageous
Strong command of the English language
Display strong Customer Service skills-empathy and patience are key as you would be dealing with different customers
Computer literate with the ability to multitask
Neutral accent
To apply for this job please visit www.pnet.co.za.