Order Fulfilment Contacts Agent (FTC)

Full job description

Main Purpose of the Job:

The Customer Service Department currently has a vacancy for the Order Fulfillment Contacts Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
Manage administrative processes with regards to hardware distribution to Mweb clients
Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
Assist with customer escalations and resolutions.
Skills and Competencies:

Meticulous attention to detail
Pro-activity and initiative
Judgment/Problem Solving skills
Excellent customer service orientation
Good Communication and interpersonal skills
Able to meet deadlines
Excellent telephonic etiquette
Ability to work independently and in a team
Fluent in English
Requirements

Qualifications:

Minimum 1 minimum years administration in contact centre or customer query environment
Matric or tertiary qualification
Competent in MS Office packages, particularly MS Excel and Outlook
Experience

Working knowledge of sales back end processes a must
Knowledge of the ISP industry and products advantageous
Knowledge of MS Office
Database and capturing experience preferred
Benefits

We are a Fully Remote work environment
o That’s right! No need to go into the office! You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.

We Kit you out
o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!