Incident Management Graduate

Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part

Duties & Responsibilities
About our client:

Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world’s most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

About the role:

Reporting directly to the Service Desk Lead, this role offers an opportunity to be part of our client’s 12-month Graduate Programme. This is a hybrid role, allowing for 3 days in either the Centurion or Cape Town office with various shift patterns, including occasional weekend, holiday, or extra shifts.

What you will be doing:

.You’ll be a key player in Major Incident Management, helping with status updates, coordinating teams, managing communications, and ensuring a smooth resolution during critical events.
.You will be the vital initial point of contact and facilitator for alerts across various systems and environments within the entire domain.

What our client is looking for:

.A relevant tertiary qualification, such as a BCom or BA in fields like Linguistics/Communication, Business Systems, or IT.
.While not essential, some experience in a call center environment would be a great advantage.
.Strong verbal and written communication skills.
.Proficient in English, enabling effective communication in a professional business setting.

Desired Experience & Qualification

Incident Management, Graduate Programme, Hybrid Role (Centurion / Cape Town), Service Desk, Communications, IT, Business Systems