BDO Wave – Billing Associate (Team Leader)

BDO is looking for a Finance Support – Team Leader (Billing Associate Grade 050) to join its Shared Service Centre (SSC) in Port Elizabeth.

The successful candidate will support BDO's internal finance operations, with a focus on client billing, invoicing and WIP clearance. The role also involves leading the SSC finance and billing support team, managing performance and helping improve processes and service delivery.

The position is suited to an experienced finance or professional services support professional who has people management experience and can work effectively with multiple internal stakeholders.

This opportunity may be suitable for applicants who:

• Have experience working in a large and complex organisation.
• Have experience in finance or professional services environments.
• Have previous people management experience.
• Can manage and influence a range of stakeholders.
• Have sound knowledge of Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.
• Have strong written and verbal communication skills.
• Can manage high volumes of work while maintaining accuracy.
• Are proactive and able to prioritise competing responsibilities.
• Can independently identify problems and work towards practical solutions.
• Have strong attention to detail.
• Are comfortable working in a team leadership environment.

The following experience would be advantageous:

• Significant recruitment administration experience gained in an agency or combined agency and in-house environment.
• Significant experience with onboarding Experienced Hire candidates.

What You Should Prepare Before Applying

Applicants should consider preparing the following before starting their application:

• Updated CV
• Details of previous team leadership or people management experience
• Finance, billing or professional services experience
• Examples of stakeholder management experience
• Microsoft Office experience, particularly Excel
• Details of relevant recruitment administration or onboarding experience, where applicable
• Any other supporting documents requested by BDO

What You Could Expect

The successful candidate will be responsible for supporting BDO's Shared Service Centre and helping ensure that finance support services meet the needs of internal customers and agreed service levels.

Key areas of responsibility include:

Team Management

• Act as an escalation point for team members.
• Supervise and support the finance and billing support team.
• Ensure the team delivers against agreed SLAs.
• Coach team members and support their ongoing development.
• Manage performance and provide regular feedback.
• Handle relevant HR activities within the team.
• Provide cover for other teams within the hub when required.

Billing and Finance Support

• Support client billing and invoicing activities.
• Assist with WIP clearance.
• Act as a first point of contact for billing and WIP management queries.
• Monitor billing and invoice-related requests.
• Ensure queries and requests are addressed within agreed timeframes.
• Manage workflow and ServiceNow ticketing activities.

Stakeholder Management

• Build relationships with key internal stakeholders.
• Work with SSC management and Central Finance teams.
• Provide regular updates on billing, invoices and related activities.
• Support stakeholders with finance-related processes.
• Identify opportunities to improve service delivery and efficiency.

Process Improvement

The role will also involve identifying opportunities to improve finance systems and processes, supporting finance projects and contributing to initiatives designed to improve efficiency across the organisation.

Application Process

To apply:

1. Review the requirements carefully.
2. Make sure your experience aligns with the finance, billing and team leadership responsibilities.
3. Prepare an updated CV highlighting your relevant experience.
4. Visit the official BDO application platform.
5. Complete the application form accurately.
6. Upload the required supporting documents.
7. Review your information before submitting.
8. Submit your application through the official application platform.

Before You Apply

Make sure that you:

• Have relevant experience in finance, professional services or a complex organisational environment.
• Have people management experience.
• Can demonstrate experience managing or influencing stakeholders.
• Are comfortable working with billing, invoicing or WIP-related activities.
• Have strong Microsoft Office skills.
• Can work accurately under pressure and manage high volumes of work.
• Highlight leadership, coaching and performance management experience on your CV.
• Include any relevant recruitment administration or Experienced Hire onboarding experience.

Vacancy Portal's Application Tip

For a Team Leader position, your CV should demonstrate more than your technical finance or billing experience. Clearly highlight examples of leading people, managing performance, resolving escalated issues and improving processes.

If you have previously worked with billing, invoicing, WIP management or finance systems, describe the responsibilities you handled and the type of environment you worked in. Also highlight your experience with Excel and other Microsoft Office tools, as well as your ability to manage competing priorities while maintaining accuracy.

If you have experience improving workflows, meeting SLAs or working with internal stakeholders, make these achievements visible on your CV rather than listing only your day-to-day duties.

Source / Official Application

This opportunity was published by BDO.

Applicants should use BDO's official application platform to submit their application.

Disclaimer

Vacancy Portal provides this opportunity as an informational resource for job seekers. Applicants should verify the requirements, job details, location and application instructions on the employer's official website before applying.

Vacancy Portal does not guarantee employment or selection for the position.