Call Centre Operator

Emeris brings together the resources and expertise of IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management. Through a unified approach, Emeris maintains a consistent standard of excellence in teaching, learning, and student support.

Emeris Online is seeking Call Centre Operators on a Fixed-Term Contract to support its student recruitment and telesales functions.

The successful candidate will be responsible for engaging with prospective students, assisting them throughout the application process, providing course information, and supporting the Student Recruitment team with administrative activities.

• Make initial telephonic contact with prospective students within 24 hours.
• Establish whether prospective students meet the relevant entry requirements.
• Offer alternative courses to students who do not meet the entry requirements.
• Acquire and capture prospective students' details accurately on the database.
• Book consultations for Student Advisors (Distance).
• Discuss available courses with prospective students in detail.
• Manage the Lead-to-Application conversion rate as set out by the HSR.
• Respond to prospective student and current student queries and concerns.
• Advise students of application and registration closing dates.
• Complete confirmation calls and reschedule appointments where required.
• Complete SIMS records to accurately track activities and interactions.

• Assist the Head: Student Recruitment with relevant administrative and marketing tasks.
• Assist Student Advisors with post-application activities.
• Assist with collecting payments and required student documentation.
• Capture and maintain student information on the SIMS database.
• Provide general administrative support to the Student Recruitment team.

• Matric Certificate is essential.
• A relevant tertiary qualification is recommended but not essential.

• 1–2 years' experience in one or more of the following:
  • Sales
  • Administration
  • Marketing
  • Customer service
  • Telemarketing
  • Call centre environment