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Job Description
We are seeking a dynamic individual to join our call centre team, responsible for handling all customer interactions across multiple communication channels. The role requires excellent communication skills, attention to detail, and the ability to deliver outstanding customer service in a fast-paced environment
Requirements
Matric is required.
A+ / N+ required & similar IT Technical qualification is required.
SQL & Power BI is advantage
2-3 Years Call Centre experience required
FinTech Industry experience will be an added advantage
Preference will be given to candidates that speaks Afrikaans
A+ / N+ required & similar IT Technical qualification is required.
SQL & Power BI is advantage
2-3 Years Call Centre experience required
FinTech Industry experience will be an added advantage
Preference will be given to candidates that speaks Afrikaans
Responsibilities
Handle inbound calls, emails, live chats, and WhatsApp messages within SLA.
Make outbound calls to provide feedback, conduct courtesy follow-ups, and complete customer surveys.
Log all customer interactions accurately on internal systems.
Ensure professional, timely responses across all channels.
Support service calls and assist with admin-related matters.
Make outbound calls to provide feedback, conduct courtesy follow-ups, and complete customer surveys.
Log all customer interactions accurately on internal systems.
Ensure professional, timely responses across all channels.
Support service calls and assist with admin-related matters.