Customer Account Consultant

 Customer Account Consultant

Are you a recent graduate with a Diploma or Degree and some work experience, looking to start your career in a professional call centre environment?As A Call Centre Agent, you will be responsible for managing customer accounts, assisting customers with their accounts and ensuring that payments and account commitments are managed effectively.This is a great opportunity to gain hands-on experience in customer service, communication, account management and collections, while building valuable skills and growing within a dynamic organisation.

Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

1. Customer Engagement: Communicate effectively to obtain relevant information.
2. Customer-Centric Approach: Handle interactions with care and professionalism in Collecting arrears and instalments.
3. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

• Knowledge:
• In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems-( Presence/ CollectSmart)
• Familiarity with relevant legislation (CPA, NCA, NCR etc.)
• Proficiency in Microsoft Office and relevant systems/applications
• Skills:
• Strong telephone etiquette and negotiation abilities
• Effective written and verbal communication
• Conflict management and emotional intelligence
• Business numerical skills and attention to detail
• Behaviours:
• High level of integrity and personal resilience
• Energy, drive, and a customer-oriented mind-set
• Ability to influence others and engage with diversity

Matric certificate  and a  Diploma/ Degree in customer service, business communication, or a related field.
1 year + work experience