Customer Care Consultants (FTC - 12 months)

The Customer Care Consultant is the first point of contact for Rewardsco customers. Based in Sandton, the role involves handling inbound calls, resolving queries and complaints, providing product information, and ensuring every customer receives friendly and professional support.

Handle incoming customer calls confidently and professionally.

Listen carefully and resolve customer queries and complaints.

Provide accurate information about Rewardsco's products and services.

Offer suitable solutions and turn difficult situations into positive experiences.

Build trusted customer relationships through clear communication.

Support customer engagement and retention.

Collaborate with team members and team leaders to meet service targets.

Represent Rewardsco positively as a brand ambassador.

Matric certificate is essential.

At least 12 months of customer service experience in a call centre or BPO environment.

Excellent communication skills and telephone etiquette.

Strong listening, organisation, time-management, and attention-to-detail skills.

Ability to work in a fast-paced, target-driven environment.

Positive, adaptable, customer-focused, and willing to learn.

Clear criminal record.

Must reside in Gauteng, as the position is based in Sandton.