Customer Service Recruiter

Rosabella is a rapidly growing wellness and supplements company focused on helping women feel their best throughout different stages of their wellness journey.

According to the company, Rosabella has grown from zero to nine figures in just over two years and now has a fully remote team of more than 150 employees. The company is aiming to become one of the largest supplement brands in the United States.

Rosabella operates as a high-performance, fast-paced, asynchronous and remote-first organisation. The company places strong emphasis on accountability, quality, judgement, continuous learning and measurable outcomes.

The CX Recruiter will take ownership of Customer Experience recruitment, a function that currently does not have a dedicated recruiter. As customer support volumes and headcount requirements increase, the recruiter will help ensure that QA, Customer Service Representative and Call Representative positions have a consistent pipeline of suitable candidates.

This is a high-volume generalist recruitment role. Candidates do not need to come from a call-centre or BPO recruitment background, but should have demonstrated experience managing multiple recruitment requirements, sourcing candidates quickly and screening for quality.

The recruiter will source talent across Latin America, Jamaica, Europe, India and Pakistan, while working closely with the Director of People Operations and CX leadership.

Who Should Apply?

This opportunity is suited to experienced recruiters who are comfortable working in a high-volume recruitment environment and managing multiple vacancies simultaneously.

Applicants should have strong sourcing and candidate-screening skills, experience recruiting across different regions and an ability to balance recruitment speed with candidate quality.

The role may be particularly suitable for recruiters who enjoy working with measurable recruitment targets such as time-to-fill, pipeline volume, quality-of-hire and retention.

Candidates do not necessarily need previous call-centre, BPO or frontline customer service recruitment experience, as Rosabella is specifically looking for a generalist, high-volume recruiter.

The successful candidate will be responsible for the following:

Sourcing and Screening

• Own day-to-day sourcing for Customer Experience vacancies.
• Source candidates for QA, Customer Service Representative and Call Representative positions.
• Screen candidates against role requirements.
• Maintain a balance between recruitment speed and candidate quality.
• Identify suitable candidates for progression through the recruitment process.

Pipeline Management

• Build and maintain candidate pipelines across open CX vacancies.
• Ensure hiring managers have a consistent flow of suitable candidates.
• Monitor pipeline activity across multiple requisitions.
• Identify gaps in candidate pipelines and adjust sourcing activity accordingly.

Time-to-Fill

• Take ownership of time-to-fill for CX recruitment.
• Monitor recruitment progress across open requisitions.
• Identify delays or bottlenecks within the recruitment process.
• Work with relevant stakeholders to keep recruitment moving efficiently.

Quality of Hire

• Screen candidates for suitability rather than focusing only on recruitment speed.
• Consider candidate quality when making screening and sourcing decisions.
• Track outcomes associated with candidates placed into CX roles.
• Monitor 90-day retention as part of assessing recruitment effectiveness.

Regional Sourcing

The recruiter will actively source candidates across the company's target talent markets, including:

• Latin America
• Jamaica
• Europe
• India
• Pakistan

This requires the ability to work across different geographical talent pools and adapt sourcing approaches where necessary.

Collaboration on Final Decisions

• Work closely with the Director of People Operations.
• Provide relevant candidate information to support final hiring decisions.
• Collaborate on candidate selection and offers.
• Work with CX leadership to understand hiring requirements and role priorities.

Recruitment Reporting

Track and report on key recruitment metrics, including:

• Time-to-fill
• Pipeline volume
• Quality-of-hire
• 90-day retention rate

These metrics will help the organisation assess recruitment performance and identify areas for improvement.

ATS Management

• Manage CX requisitions within the applicant tracking system.
• Maintain candidate pipelines in Ashby.
• Keep recruitment information organised and up to date.
• Ensure candidate and requisition information is accurately maintained.

No specific academic qualification is stated in the provided vacancy information.

Experience

Required:

• Proven experience as a high-volume generalist recruiter.
• Experience managing multiple high-volume recruitment requirements simultaneously.
• Strong experience in candidate sourcing and screening.
• Experience recruiting across multiple regions or internationally.
• Experience working with recruitment performance metrics.

Preferred:

• Experience recruiting Customer Service, call-centre or BPO positions.
• Experience sourcing talent in Latin America.
• Experience recruiting in the Caribbean, including Jamaica.
• Experience recruiting across Europe.
• Experience recruiting in India.
• Experience recruiting in Pakistan.
• Experience using Ashby or another applicant tracking system.

Skills and Knowledge

• Strong candidate sourcing skills.
• Strong candidate screening abilities.
• Ability to manage multiple vacancies simultaneously.
• Understanding of high-volume recruitment processes.
• Ability to build and maintain candidate pipelines.
• Ability to work with recruitment performance metrics.
• Strong organisational and prioritisation skills.
• Ability to work across multiple geographical talent markets.
• Familiarity with applicant tracking systems.
• Ability to assess candidate quality while maintaining recruitment speed.

Personal Attributes

• Results-oriented approach.
• Strong sense of accountability.
• Comfortable working independently.
• Able to operate in a fast-paced environment.
• Comfortable working with measurable performance outcomes.
• Strong judgement when assessing candidates.
• Willingness to learn from data and recruitment outcomes.
• Ability to manage multiple priorities without allowing candidate quality to decline.

Additional Requirements

• Ability to work fully remotely.
• Ability to work with international talent pools.
• Ability to manage multiple high-volume requisitions.
• Comfortable being measured against recruitment outcomes.
• Ability to collaborate closely with People Operations and CX leadership.

Who This Role Is Not For

Rosabella has specifically identified several characteristics that may make this position unsuitable.

This opportunity may not be suitable for candidates who:

• Prefer a narrow recruitment specialisation rather than generalist, high-volume recruitment.
• Require final hiring authority over every candidate.
• Are uncomfortable managing multiple high-volume requisitions simultaneously.
• Struggle to maintain candidate quality while working at speed.
• Prefer a recruitment environment where performance is not measured through defined outcomes.

Final candidate decisions and offers will remain under the oversight of the Director of People Operations during the first year.

What You Should Prepare Before Applying

Applicants should prepare the following:

• An updated CV highlighting recruitment experience.
• Evidence of high-volume recruitment experience.
• Examples of multiple vacancies or requisitions managed simultaneously.
• Details of international or multi-region recruitment experience.
• Examples of sourcing strategies used to build candidate pipelines.
• Information about recruitment metrics you have worked with.
• Details of any experience recruiting customer service, call-centre or BPO candidates.
• Details of ATS platforms you have used, including Ashby if applicable.
• Examples of how you have improved time-to-fill or recruitment pipeline performance.
• Examples of how you have maintained candidate quality while recruiting at high volume.

If you have experience recruiting across Latin America, Jamaica, Europe, India or Pakistan, make this clear on your CV.

What You Could Expect

This is a fully remote recruitment position focused on Customer Experience hiring.

The successful candidate will work closely with the Director of People Operations and CX leadership to support growing recruitment requirements.

The position involves high-volume sourcing and screening, multiple simultaneous requisitions and measurable recruitment outcomes.

The recruiter will be expected to take ownership of the day-to-day recruitment pipeline while collaborating with leadership on final candidate decisions and offers.

The role is suited to someone who enjoys working in a fast-moving environment where recruitment performance is measured through outcomes such as time-to-fill, pipeline volume, quality-of-hire and 90-day retention.

The primary ATS identified for the position is Ashby.

Benefits and Workplace Offerings

The supplied vacancy information does not specify employee benefits such as medical aid, retirement contributions, paid leave, bonuses or allowances.

The workplace characteristics specifically stated by Rosabella include:

• Fully remote working arrangement.
• Remote-first company culture.
• Asynchronous working environment.
• High-performance and fast-paced environment.
• Direct collaboration with the Director of People Operations.
• Collaboration with CX leadership.
• Opportunity to recruit across multiple international talent markets.
• Performance and outcomes prioritised over hours worked or process.

Application Process

Rosabella has outlined the following hiring process:

1. Application Review – Submitted applications are reviewed.
2. Initial Interview with Recruiter – Suitable candidates progress to an initial interview.
3. Director of People Operations Interview – Candidates who progress meet with the Director of People Operations.
4. Case Study – Candidates complete a case study as part of the assessment process.
5. Founder Interview – Final-stage candidates interview with the founder.
6. Offer – The successful candidate receives an offer.

Before You Apply

Before submitting your application, make sure you:

• Clearly demonstrate your recruitment experience on your CV.
• Highlight high-volume recruitment experience.
• Show that you have managed multiple requisitions at the same time.
• Include examples of international or multi-region recruitment.
• Mention the recruitment metrics you have been responsible for.
• Highlight sourcing and screening experience.
• Mention ATS platforms you have used.
• Highlight customer service, call-centre or BPO recruitment experience if applicable.
• Include experience recruiting within Rosabella's target geographical markets where applicable.
• Be prepared to discuss how you balance recruitment speed with quality.
• Be prepared for a case study during the hiring process.

Vacancy Portal's Application Tip

For this position, avoid presenting yourself simply as a recruiter who "sources and interviews candidates."

Rosabella is looking for someone who can demonstrate high-volume recruitment ownership and measurable results.

Your CV should clearly show the number or scale of requisitions you have managed, the types of roles you recruited for, the geographical markets you covered and the recruitment metrics you were responsible for.

Where possible, quantify your experience. For example, instead of simply saying that you managed recruitment pipelines, explain the scale of the pipeline or the number of positions you successfully filled.

If you have experience improving time-to-fill, candidate pipeline volume, quality-of-hire or retention, highlight these achievements prominently.

Also make sure to mention any ATS experience, particularly Ashby or comparable recruitment systems.

Source / Official Application

This opportunity was published by Rosabella.

Applicants should use Rosabella's official recruitment channel to review the complete vacancy information and submit their application.

Official Application: Application link not provided in the supplied vacancy information.

Company Website: Official company website not provided in the supplied vacancy information.

Disclaimer

Vacancy Portal provides this opportunity as an informational resource for job seekers. Applicants should verify the requirements, salary, closing date, application instructions and other vacancy details through Rosabella's official recruitment channel before applying.

Vacancy Portal is not the recruiting employer and does not guarantee employment, shortlisting or selection. All recruitment decisions are made by the employer.