iStore Call Centre Agent Part Time - Sandton | Vacancy Portal
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iStore Call Centre Agent Part Time - Sandton

iStore
Sandton Part Time Entry Level
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Job Description

iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, iStore provides expert advice, Apple Authorised Repairs, Business and Education services, training, and technical support for anything and everything Apple.

The Call Centre Agent is the first point of contact for iStore clients. The successful candidate will have high energy, a passion for communication, and a strong commitment to providing excellent customer service.

This is a customer-focused role where you will assist clients with a wide range of enquiries, including product-related queries, technical support, repair status updates, and general customer service.

This position is ideal for someone looking for flexibility rather than a traditional full-time role. The successful candidate will work 108 hours per month in a flexible position.

Responsibilities

  • Provide support, assistance, and resolutions in line with iStore trading hours.
  • Achieve assigned targets and performance objectives.
  • Adhere to contact centre processes and procedures.
  • Handle customer complaints professionally and efficiently.
  • Answer customer queries and provide relevant support and general information.
  • Be fully conversant with Core Group's client care and customer satisfaction policies and service-level commitments.
  • Demonstrate a passion for customer service and customer satisfaction.
  • Meet and exceed customer expectations.
  • Communicate effectively and professionally with both customers and co-workers.
  • Handle challenging customer interactions, including irate customers and conflict-resolution situations.
  • Provide technical support by resolving technical issues telephonically.
  • Research technical issues where necessary to assist customers effectively.
  • Assist customers with status enquiries relating to repairs in progress.
  • Log all incoming telephonic customer requests accurately.
  • Deliver a consistently professional and positive customer experience.

    • Requirements

  • Matric Certificate.
  • South African ID.
  • Minimum 1 year of Call Centre experience.
  • Customer service experience will be advantageous.
  • Ability to communicate effectively with customers over the telephone.
  • Ability to work flexible hours in line with the required 108 hours per month.
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