JHB – DC Life Telesales Consultant – 1DP Sandton

Discovery is looking for a Life Telesales Consultant to join its Discovery Connect Sales call centre in Sandton.

The successful candidate will report to a Sales Team Leader and will be responsible for conducting Discovery Life telesales, identifying sales opportunities and assisting members through inbound and outbound telephone communication.

The role combines sales, customer communication, administration and financial needs analysis, with a focus on achieving sales and quality targets while maintaining the required service standards.

Applicants should consider preparing the following:

• Updated CV
• Matric certificate
• Details of your sales experience
• Evidence of relevant Life insurance or financial services experience
• NQF 5 qualification, where applicable
• RE5 qualification
• Details of relevant tertiary qualifications
• Any other supporting documents requested by Discovery

What You Could Expect

The successful candidate will work within the Discovery Connect Sales call centre and will be responsible for identifying and converting Life insurance sales opportunities.

Key responsibilities include:

• Achieving Life sales targets.
• Answering inbound calls within the required timeframes.
• Making required outbound calls.
• Identifying sales opportunities.
• Conducting Financial Needs Analysis.
• Communicating with members telephonically, by fax and by email.
• Handling general administration.
• Overcoming customer objections.
• Achieving required quality targets.
• Adhering to service level agreements.
• Managing your own administration and workload.

Skills and Personal Attributes

Discovery is looking for candidates who can demonstrate:

• A target-driven approach.
• Strong teamwork skills.
• Goal orientation.
• Self-motivation.
• The ability to perform under pressure.
• Adaptability when circumstances change.
• Persuasiveness.
• Resilience and tenacity.
• Sound time management.
• Self-management.
• Attention to detail.
• The ability to learn quickly and apply new information.

Fluency in English and Afrikaans, with clear communication, is also required.

Application Process

To apply:

1. Review the qualification and experience requirements carefully.
2. Confirm that you meet the stated sales and Life product experience requirements.
3. Prepare an updated CV highlighting your telesales and insurance experience.
4. Visit the official Discovery careers application platform.
5. Complete the application form accurately.
6. Upload the required supporting documents.
7. Review your information before submitting.
8. Submit your application through the official platform.

This opportunity may be suitable for applicants who:

• Have a Matric qualification.
• Have at least 1 year of sales experience.
• Have experience in an outbound telesales environment.
• Have at least 1 year of Life product knowledge.
• Have strong communication and interpersonal skills.
• Are target-driven and goal-oriented.
• Can work effectively as part of a team.
• Are self-motivated and able to manage their own workload.
• Can perform under pressure.
• Are persuasive and resilient.
• Have good time management skills.
• Have strong attention to detail.
• Can learn quickly and apply new knowledge.
• Are fluent in English and Afrikaans.

Qualifications and Experience

The stated requirements include:

• Matric
• At least 1 year of sales experience, preferably outbound telesales.
• At least 1 year of Life product knowledge.
• Discovery Life knowledge is advantageous.
• PC literacy.
• Experience with email, Word and Excel.
• NQF 5 and RE5 qualification.
• A tertiary qualification would be advantageous.

Before You Apply

Make sure that you:

• Have completed Matric.
• Have at least one year of sales experience.
• Have the required Life product knowledge.
• Highlight outbound telesales experience on your CV.
• Include your NQF 5 and RE5 qualifications, where applicable.
• Clearly list your Microsoft Word, Excel and email skills.
• Highlight experience working towards sales or quality targets.
• Include relevant financial services or insurance experience.
• Make sure your contact details and employment history are up to date.

Vacancy Portal's Application Tip

For a telesales position, your CV should clearly demonstrate your sales performance and customer communication experience. Instead of only listing "sales" as a responsibility, highlight the types of products you sold, whether you handled inbound or outbound calls, and any measurable targets you were responsible for.

If you have Life insurance or financial services experience, place this prominently on your CV. Also include your RE5 and NQF 5 qualifications if you hold them, as these are specifically listed among the requirements. Experience handling objections, conducting customer needs analysis and working under sales targets can also be useful to highlight.

Source / Official Application

This opportunity was published by Discovery.

Applicants should use Discovery's official careers platform to submit their application.

Employment Equity

Discovery states that its approved Employment Equity Plan and targets will be considered as part of the recruitment process. The company also states that, as an equal opportunities employer, it welcomes applications from people with various disabilities.

Disclaimer

Vacancy Portal provides this opportunity as an informational resource for job seekers. Applicants should verify the requirements, location, employment conditions and application instructions on the employer's official website before applying.

Vacancy Portal does not guarantee employment or selection for the position.