← Back to all jobs
Job Description
Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Responsibilities
- Complete all theoretical learning and
- Timeously complete all administrative and reporting duties related to the
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
- Maintain the relevant office housekeeping standards.
- Attention to detail with good planning and time management skills
- Numerical reasoning ability and analytical skills
- Fluent verbal and written communication and comprehension in English
- Stakeholder engagement and relationship management
- Computer literacy
Requirements
- Complete all theoretical learning and
- Timeously complete all administrative and reporting duties related to the
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
- Maintain the relevant office housekeeping standards.