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Job Description
We're seeking customer-focused, results-oriented individuals with strong problem-solving and interpersonal skills to deliver effective solutions, support collections, and minimize bad debt write-offs for our UK-based client.
Responsibilities
- Query handling (inbound &outbound).
- Liaising with internal and external parties.
- Investigating and responding to queries.
- Providing accurate information on products.
- Correcting customers' records based on interactions.
- Escalating any queries or complaints by following the correct procedure.
Requirements
Requirements
- Must have Matric.
- At least 6 months of call centre experience will be advantageous.
- Customer-oriented.
- Results-driven.
- Quality focus.
- Ability to work under pressure.
- Ability to work in a team.
- Ability to adapt to constant changes.
- Empathetic.
- Must be 18 to 34 years old.