Store Manager (45hr) – Sneaker Factory – Philippi

TFG is looking for a Store Manager to lead the Sneaker Factory store in Philippi, Cape Town.

The Store Manager will be responsible for driving store performance, achieving sales targets, managing expenses and controlling stock losses. The role also involves leading and developing employees, maintaining customer service standards and ensuring that the store's merchandising strategy is effectively implemented.

The successful candidate should have retail experience, previous store leadership experience and a strong customer-focused approach. This is an on-site, full-time opportunity for an individual who can lead a team, manage daily store operations and work towards business and sales objectives.

The successful candidate will be responsible for the following:

• Sales and Turnover: Drive store turnover and work towards achieving the required sales and performance targets.
• Expense Management: Monitor and control store expenses in line with business requirements.
• Stock Management: Manage stock losses and work to keep shrinkage within the company's required standards.
• People Management: Recruit, develop and manage employees while handling employee relations and performance management responsibilities.
• Store Merchandising: Implement the company's in-store merchandising strategy and maintain required merchandising standards.
• Customer Service: Deliver a customer-focused experience by implementing the company's customer service strategy and responding to customer needs.
• Team Leadership: Plan, organise and direct the activities of employees to achieve store objectives.
• Performance Management: Maintain accountability for agreed performance targets and encourage employees to deliver against expectations.

Applicants should meet the following requirements:

Qualifications

• Matric certificate.

Experience

• Minimum of 3 years' retail experience.
• At least 1 year of store leadership experience.

Skills and Knowledge

The position requires skills and knowledge in areas including:

• Customer-focused service delivery.
• Managing the sales process.
• Customer value management.
• Building customer loyalty.
• Planning and organising.
• Negotiation and selling.
• Strategic sales planning.
• Leadership.
• Policy and procedure management.
• Verbal communication.
• Managing customer challenges and resistance.
• Presenting solutions effectively.
• Digital communication with customers.

Personal Attributes

The successful candidate should demonstrate:

• Action Orientation: Willingness to take on challenges and opportunities with urgency and enthusiasm.
• Relationship Building: Ability to establish and maintain effective internal and external relationships.
• Customer Focus: Ability to understand and respond to customer needs and expectations.
• Leadership: Ability to plan, organise and direct individuals or teams towards desired outcomes.
• Employee Engagement: Ability to motivate and empower employees to contribute to team and organisational objectives.
• Accountability: Willingness to take responsibility for performance and ensure agreed targets are achieved.
• Process Improvement: Ability to identify opportunities to improve the efficiency and quality of store processes.
• Respect for Differences: Ability to work effectively with people with different perspectives, values and backgrounds.

Additional Requirements

• The position is based on-site at Sneaker Factory Philippi in Cape Town.
• Preference will be given, but not limited to, candidates from designated groups in accordance with the Employment Equity Act.

What You Should Prepare Before Applying

Applicants should prepare the relevant information and documents required for the application, including:

• An updated CV highlighting your retail and store management experience.
• Details of your Matric qualification.
• Information about your previous retail positions and leadership responsibilities.
• Accurate contact details and any other information requested during the application process.

Applicants should confirm the specific document requirements on the official TFG recruitment platform before submitting their application.

What You Could Expect

The Store Manager will be responsible for managing the day-to-day performance of a Sneaker Factory store, with a strong focus on sales, customers, stock, expenses and people management.

The position provides an opportunity to work within TFG's diversified retail portfolio and the Sneaker Factory brand, which focuses on international and locally produced footwear and fashion products.

The role also involves leading a team and contributing to customer experiences within a fast-paced retail environment.

Application Process

Applicants interested in this opportunity should:

1. Review the position requirements and confirm that they meet the minimum qualification and experience criteria.
2. Prepare an updated CV that clearly demonstrates relevant retail and store leadership experience.
3. Visit the official TFG recruitment platform using the application link provided below.
4. Complete the application with accurate personal, academic and employment information.
5. Provide any supporting information requested by the employer.
6. Review the application before submitting it.
7. Submit the application according to the employer's instructions.

Before You Apply

Before submitting your application, applicants should:

• Confirm that they have a Matric certificate.
• Ensure they have at least 3 years of retail experience.
• Confirm that they have at least 1 year of store leadership experience.
• Update their CV to highlight sales, customer service, people management and retail leadership experience.
• Highlight measurable achievements where relevant, such as meeting sales targets, reducing stock losses or improving customer service.
• Check that their contact details are accurate.
• Follow the official employer's application instructions.

Vacancy Portal's Application Tip

For this Store Manager position, your CV should clearly demonstrate your retail leadership experience, rather than simply listing previous job titles.

If you have managed a retail team, include examples of your responsibilities and achievements. Where possible, highlight experience with sales targets, stock management, staff performance, customer service and expense control. If you have achieved or exceeded sales targets or helped reduce stock losses, make those achievements easy for the recruiter to identify.

Because this position places significant emphasis on customer service and leadership, also highlight examples that demonstrate how you have handled customer challenges, supported employees and maintained store performance.

Source / Official Application

This opportunity was published by TFG (The Foschini Group) for Sneaker Factory.

Applicants should use the employer's official recruitment platform to review the full vacancy details and submit their applications.

Official Application: [Insert official TFG application link]

Company Website: [Insert official TFG website]

Employment Equity

TFG states that preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Applicants should review the employer's official vacancy information for the full employment equity statement and applicable requirements.

Disclaimer

Vacancy Portal provides this opportunity as an informational resource for job seekers. Applicants should verify the requirements, closing date and application instructions on the employer's official website before applying.

Vacancy Portal is not the recruiting employer and does not guarantee employment, shortlisting or selection. All recruitment decisions are made by the employer.