Tsebo Group: Call Centre Agent

Tsebo Group is looking for a customer-focused Call Centre Agent to join its team in Sandton, Gauteng. The role involves handling customer enquiries, supporting lead generation activities, maintaining customer and sales information, and working with internal teams to support business development.

About Tsebo Group

Tsebo Solutions Group is an African Integrated Workplace Management Solutions provider. The organisation provides services across areas including catering, facilities management, cleaning and hygiene, pest control, protection, energy, procurement, workspace design, engineering and remote camps.

Tsebo focuses on helping clients improve productivity, efficiency and business performance while developing its employees as an important part of its organisation.

About the Role

The Call Centre Agent role involves engaging with customers and potential clients while supporting customer enquiries, lead generation and business development activities.

The successful candidate will work with Sales Directors, Business Development Managers and other business units to ensure enquiries, leads and potential opportunities are properly recorded, managed and followed through.

Your responsibilities may include:

• Managing and responding to inbound customer enquiries through phone, email and website channels.
• Conducting outbound prospecting to identify potential business opportunities.
• Qualifying potential leads and opportunities.
• Researching companies, industries and relevant decision-makers.
• Processing and tracking leads using Salesforce and other approved systems.
• Monitoring and distributing relevant tender opportunities.
• Supporting supplier and vendor registration processes.
• Maintaining accurate sales records and lead-tracking information.
• Preparing and maintaining relevant reports.
• Working with Sales Directors and Business Development Managers.
• Collaborating with operational teams to support customer acquisition activities.

Skills & Competencies

The successful candidate should demonstrate:

• Strong communication and relationship-building skills.
• A customer-focused and professional approach.
• Confidence in prospecting and lead generation.
• Good planning and organisational skills.
• Strong time-management abilities.
• Attention to detail and administrative accuracy.
• The ability to manage multiple priorities.
• CRM system experience.
• Good Microsoft Excel skills.
• A proactive and self-motivated approach.
• Strong problem-solving abilities.
• The ability to work effectively as part of a team.

Education

• Grade 12 / Matric is essential.
• A relevant tertiary qualification in Business Administration, Marketing, Sales, Customer Service or a related field will be advantageous.

Experience

Applicants should have:

• 1–3 years' experience in customer service, call centre, sales support or a sales environment.
• Experience in a service-based industry will be advantageous.
• Experience working with CRM systems, preferably Salesforce.
• Microsoft Excel experience.
• Exposure to lead generation and customer engagement.
• Experience with sales administration or business development support activities.

Who Would Suit This Opportunity?

This position may suit someone who enjoys working with customers, communicating with different stakeholders and supporting sales and business development activities.

Candidates should be comfortable handling customer enquiries, working with CRM systems and managing multiple tasks in a fast-paced environment.

Application Checklist

Before applying, make sure your application includes:

• An updated CV.
• Your relevant qualifications.
• Details of your customer service, call centre or sales experience.
• Relevant CRM and Microsoft Excel experience.
• Accurate contact information.

How to Apply

Applicants should submit their application through the official Tsebo recruitment process before the closing date.

Before applying:

1. Review the minimum requirements.
2. Update your CV with relevant experience.
3. Highlight your customer service, sales or call centre experience.
4. Include your CRM and Microsoft Excel experience.
5. Submit your application before 2 October 2026.

Important Information

Reference Number: TSE260925-1

Closing Date: 2 October 2026

Make sure that you meet the stated minimum requirements before submitting your application.

Quick Summary

Tsebo Group is recruiting a Call Centre Agent in Sandton, Gauteng.

Location: Sandton, Gauteng
Job Type: Full-time
Experience: 1–3 years
Minimum qualification: Grade 12 / Matric
Reference: TSE260925-1
Closing date: 2 October 2026

Apply before the closing date and ensure your CV clearly demonstrates your relevant customer service, sales or call centre experience.