Call Centre Operator

Duties & Responsibilities
* Aswer incoming calls promptly and professionally

* Make outbound calls to clients where required

* Handle customer queries, complaints, and requests efficiently

* Capture and update customer information accurately

* Provide product/service information to customers

* Follow up on customer interactions

* Maintain a high level of customer satisfaction

* Meet monthly performance targets

Desired Experience & Qualification
* Grade 12

* Previous call centre or  customer service experience (advantage)

* Excelent communication skills

* Good computer literacy

* Strong problem solving abilities

* Ability to work under pressure

* Professional and friendly telephone manner

* Team player

* Attention to detail